Experience

Through its operations over the past 24 years, parent company MCS Debt Recovery, identified an increasing number of clients in South Africa and offshore that require outsourced services.

Connect BPS (Pty) Ltd was established out of the need for these services.

The strong management team behind Connect BPS has collectively 258 years well rounded experience in the business process services sector. The senior team has extensive expertise in customer services, sales, debt recovery, marketing and retentions strategies across various industries

For further insight into MCS Debt Recovery, refer to website: www.mcsdr.co.za . MCS Debt Recovery and Connect BPS (Pty) Ltd are owned by Saskia Hill.

Innovation

Connect BPS is at the forefront of companies embracing the Fourth Industrial Revolution. We consistently challenge the existing processes, keep abreast of industry changes and champion innovation to address opportunity areas.

We believe the customer journey is a multi-channel experience based on customer preference. With innovation being the thread that runs through customized strategies, we incorporate multiple platforms to communicate with customers. As these platforms evolve, we add to the services we offer our clients, disrupting the status quo. SMS’s and emails are integrated into our system enabling quick, efficient and seamless communication flow from agent to customer.

Trust

The principal criteria for outsourcing is trust. Our clients must be able to trust us with their reputation and their brand. We achieve this through transparency in our processes, partnering with the best suppliers in our industry and employing people that are passionate about learning, growth and success.

Our operations are underpinned by stringent quality assurance to ensure that we maintain the highest compliance standards.

Using the best technology, we demonstrate trust through system stability, daily reporting and the secure transfer of information. We ascribe to all the relevant data protection laws as is required.

The Management Team is responsible for driving trust through engagements with all stakeholders. This is always attained by being accessible, communicating performance and working together with all stakeholders to achieve desired results.

Values

Our reputation in the industry is upheld by the pillars of our values. Community upliftment is an important value which not only brings joy to the recipients of various initiatives but also drives staff engagement in social responsibility. Our staff appreciate being part of these activities, giving back to Africa. We also encourage them to, “pay it forward” when receiving an incentive or reward.

Some of these activities include regular drives to collect and donate clothing, toys, food hampers and books to disadvantaged communities. We have adopted the local school and provide them with essential items to manage the school effectively and improve the overall standards of education being delivered.

Our values also include Trust, Transparency, Integrity and Ethics. These values are the foundation of all our relationships, starting with our employees and extending to our clients, suppliers, industry associates and various communities.